Privacy Policy

Last update: 15 July, 2020

The Vetoquinol group and the companies within it (referred to collectively in this document as “the Group”, “we” or “our”) are committed to protecting your privacy and the confidentiality of your data and we take care to protect your personal data. Please read the following information carefully. It tells you about how we collect and use your personal information and the options available to you in connection with its use.

For the purposes of this privacy policy, (the “Privacy Policy”), the data controller is Vetoquinol SA, a company registered on the Vesoul/Gray Trade and Companies Register under number 676 250 111 and which has its registered office at sis Magny-Vernois, 70200 Lure.

This Privacy Policy applies to the products and services offered by the Group (the “Products and Services”) on our application My Happy Pet (hereafter called the "App") and particularly:

• personal data collected on the subscription forms available on the App

• personal data collected through the contact form;

• personal data which may be collected when you enter into a commercial relationship with a company in the Group.

• personal data which may be collected through the installation of web beacons during connexion on the App.

The Privacy Policy thus governs the use of the App however you access it.

By accessing and using the App and providing us with information, you accept this Privacy Protection Policy. We recommend that you regularly check the Policy as we often update and modify it.

PERSONAL DATA COLLECTED

Data that does not allow you to be identified  

We automatically collect certain data and information about you and/or your device each time you use the App, but this does not enable you to be identified. This information includes:

• The type of internet browser you use;

• The type of operating system and device you use to access the App;

• Your Internet service provider’s domain name;

• The country where you live and your language.

When you access and use our App, we can therefore, follow your visit and collect certain data about your use of the Products and Services and your activities on the App.

Personal Data 

In certain cases, in particular when you register or contact us, you may be asked to provide personal data, such as your surname, first name, email address, telephone number, registered veterinary practice, city, postcode, country of residence, etc. (“Personal Data”).

When you contact us, we collect the Personal Data that you voluntarily decide to disclose to us.

However, if you do not wish to disclose your Personal Data, some of the services and/or options available on the App and/or linked to our offer of Products and Services may be unavailable to you.

HOW WE USE YOUR PERSONAL DATA?

The Personal Data collected by the App is, either based on your consent (request for information or documentation) or based on a contract (registration on our App to benefit from Products and Services). We may use the Personal Data you disclose to us via the App particularly for the purposes of:

• Supplying you with various Products and Services;

• Creating access to “My Space” or “My Account”;

• Providing you with documents you have requested (newsletters etc.);

• Answering your questions;

• Customising our offer of Products and Services and improving your browsing experience on the App, by making it more effective and efficient;

• Generally complying with the Group’s legal, regulatory accounting and tax obligations;

• Informing you about Products and Services which are new or similar to those from which you already benefit and which could be of interest to you;

• Processing requests and complaints related to the App, initiated by you and/or a third party, which concern you.

HOW WE KEEP YOUR PERSONAL DATA?

Personal Data used in connection with use of the App

We store this Personal Data only for as long as is necessary for the purpose for which we process it and in any event for the period necessary to comply with a legal or regulatory requirement.

Personal data used to send you marketing offers

Your Personal Data will be kept for as long as you agree to receive our marketing offers. You can bring this to an end at any time by unsubscribing, using the link shown. In any event, if you do not make contact for three years, your Personal Data will be erased.

Personal Data used in connection with a commercial relationship

We store this Personal Data only for as long as is necessary for the purpose for which we process them, that is throughout our contractual relationship, and in any event for the period necessary to comply with a legal or regulatory requirement. 

HOW WE SHARE YOUR PERSONAL DATA?

Transfer outside the European Union

When the processing of your Personal data involves a transfer to third countries outside the European Union, the transfer is to countries listed by the European Commission as providing sufficient protection for data and/or is covered by appropriate guarantees based on standard contract clauses reflecting models published by the European Commission. When sharing of Personal Data involves transfer to the United States, recipients will have Privacy Shield certification.

The Group’s companies

We may share your Personal Data with companies in the Group. For further information on the companies in the Group, please go to http://www.vetoquinol.com/fr/implantation/home.

Service Providers

As part of the conduct of our business, we may transfer your Personal Data to service providers. These service providers use your Personal Data only to enable us to supply you with Products and Services. As examples, these service providers may supply IT services, be our logistics or marketing partners, our App host, or support us in data management, email distribution or analysis of information. We disclose to our service providers only the Personal Data they need to provide their services and we work with them to ensure that your Personal Data are respected and protected.

We never disclose any personal Data to these companies for their own marketing or commercial needs. However, we may disclose your Personal Data to our commercial partners only in order to provide you with our Products and Services or other products and services which may be of interest to you.

Legal Obligations 

We may need to disclose Personal Data in response to a request from a regulatory authority, such as the tax authorities or CNIL (the French data protection authority), and/or a court (in response to a judgment, a court order or injunction) on request or if the law requires us to do so, or in order to protect our interests, our property and/or our security and/or those of a third party.

Unless otherwise provided in this Privacy Policy or with your prior permission, we will not sell, market or lend Personal Data to other companies in the normal course of business. However, in the event of any restructuring of the group’s companies (acquisition, merger or partial transfer of assets) your Personal Data may be disclosed to another company, but the disclosure will then be subject to the Privacy Policy in force.

HOW DO I KNOW IF MY PERSONAL DATA IS KEPT SAFE?

We have a variety of security measures to prevent the loss, misappropriation or misuse of your Personal Data that you have provided on the App. In order to guarantee the security of the data you disclose, we use encryption, authentication, and flow analysis and we carry out security audits on the hosting environments.

TRACKNING TECHNOLOGIES: WHAT THEY ARE AND HOW WE USE THEM?

A tracking technology (cookies or web beacons) is a text file placed on the device you are using to access the internet when you use a browser to access the App.

We place a unique identifier in the cookie and use the tracking technology to connect your device to the information that we store in our database.

It contains data which allow you to be identified:

• The name of the server which placed it;

• A unique numeric identifier;

• Possibly, an expiry date.

We use tracking technologies to:

• Recognise you when you log on to the App;

• Customise content that may be useful to you.

These tracking technologies do not contain any Personal Data and do not allow access to your device.

The validity deadline for these tracking technologies is 13 months.

HOW LINKS FROM THE APP TO SITES AND APPLICATIONS OTHER THAN THOSE OF THE GROUP CAN AFFECT YOU?

The Group may offer links to the applications and websites of other companies with which it has a relationship.

We may place “hyperlinks” to other websites and applications operated by third parties on our App. The only purpose of these links is to make browsing easier for you and to provide you with the fullest possible information. We have no control over these websites and applications. They are separate from the Group and have their own privacy policies. Consequently, the Group cannot be held liable under any circumstances, in particular in relation to the accuracy, relevance, availability or reliability of information and products and services offered on these websites and applications, their respect for copyright, via these third party websites and applications accessible from our App. We encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using them. You should note that our Confidentiality Policy ceases to apply when you leave our App.

Moreover, the Group is not responsible for hypertext links to its own App which may be included in third party websites and applications, even if the Group has authorised the third party publisher to place such a link.

Finally, the Group generally prohibits anyone from placing a hyperlink to its App without its express prior consent.  

HOW TO REFUSE AND/OR UNSUBSCRIBE FROM EMAILS OR TRANSMISSION OF YOUR PERSONAL DATA TO SERVICE PROVIDERS?

If you no longer wish to receive emails from the Group informing you of events, new Products or Services, similar Products or Services, or containing other marketing communications, you only have to click on the “unsubscribe” link at the foot of every email. You will be routed directly to an unsubscribe page in which you can delete your subscription to emails.

HOW CAN I ACCESS, UPDATE OR DELETE THE INFORMATION IN "MY ACCOUNT"?

You can log in to “My Space” or “My Account”, change your profile and update your Personal Data. You are responsible for protecting your authentication data (particularly your identifiers and passwords). You also have the possibility to unsubscribe by deleting your account.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA?

Under the legal and regulatory framework applicable to the protection of personal data and privacy, particularly the GDPR, current French legislation and the recommendations of any independent public authority established by a Member State of the European Union responsible for controlling this legal and regulatory framework, you have a right to access, rectify, object to or erase your Personal Data or limit its processing, and a right to its portability.

You also have a right to give instructions about what should be done with your Personal Data after your death.

You may write to the company Vetoquinol SA about this at any time, at the following address: Vetoquinol SA – DPO – Magny-Vernois, 70200 Lure, or by email to DPO@vetoquinol.com.

In the event of a complaint, you can choose to contact the CNIL.

WHAT TO DO IF YOU HAVE FURTHER QUESTIONS ABOUT THE PRIVACY POLICY?

If you have questions or doubts concerning this Privacy Policy, you can contact us using the form available on www.vetoquinol.com, or by sending us a letter addressed to Vetoquinol SA – DPO – Magny-Vernois, 70200 Lure. You can also write to our Data Protection Officer by email at DPO@vetoquinol.com.

WHAT LEGISLATION APPLIES TO THIS PRIVACY POLICY?

This Privacy Policy is governed by French law and, with effect from 25 May 2018, by the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”). Please note that this policy may change in the light of regulatory developments.